Search results

Purpose — The purpose of this study is to describe the development of contents, visibility and use of two Library 2.0 services, Häme-Wiki and the Virtual Path map service, launched by Hämeenlinna City Library and based on crowdsourcing, service convergence and the application on Web 2.0 technology.

Design/methodology/approach — The development of the contents of the services were analysed by observing the increase in articles and other items published in them. The interest in these sites and their use were studied by the number of their contributors, users and downloads and by link analysis concerning inbound links. To gather users’ experiences, a Web survey was directed to the registered users by e-mail. A questionnaire for all users was linked to the front page of both services. Qualitative theme interviews were conducted with the staff of Hämeenlinna City Library to elicit their experiences concerning the use of the services and their impact on the work community.

Findings — The reception of the services was evidenced by the daily increasing number of published articles and maps, also indicating crowdsourcing. Their use was clearly described by the increasing download figures and inbound links. Both services offered users information not available elsewhere.

The study is limited by the low number of responses in the Web surveys.

Practical implications — Practical implications originate from the concrete examples of content sharing, crowdsourcing and service convergence which have not been much studied in library context.

Originality/value — The practical implications of the work also contribute to the value of the paper for developers of Web 2.0 services and service convergence.

Library and information science (LIS) is an academic, intellectual and industrial field with a large international reach. LIS educates library and information professionals, and is an active field in research and practice with a tradition of research development, standards, networks and distribution worldwide. The field has in recent years experienced a significant growth and development in all parts of the world, however, the field's long-term future is at the same time being challenged by new technologies, education changes and the development of new industries. A refocusing from a library to an information focus is in development within the LIS field. However, the field of information is also being grasped by the technology fields on the one hand and the psychological/behavioural fields on the other. Unfortunately for the field of LIS, information is now everyone's problem and of greater interest to more scientific fields and in addition, industry and government are looking for information management solutions that require technological development based on the psychological quality research. How the LIS field survives over the next 20 years will be played out in educational and industry environments globally.

The aim of this paper is to define both theoretically and empirically the concept of Library 2.0.

Written answers to the question “What is Library 2.0?” given by practitioners and researchers (n=29) interested in Library 2.0 issues were analyzed by using co‐word analysis to map the underlying elements of the concept.

The study resulted in a model of Library 2.0, containing seven building‐blocks of the phenomenon: interactivity, users, participation, libraries and library services, web and web 2.0, social aspects, and technology and tools.

The model provides a basis for framing Library 2.0 as a research object and to map central themes of future research.

A comprehensive model enables both researchers and practitioners to frame the phenomenon more clearly, evaluate existing and planned services and their proximity to what is Library 2.0.

Unlike earlier proposals for a definition of the notion Library 2.0, the present study presents an empirical and consensual crowd‐sourcing approach of defining the concept Library 2.0 and provides basis for discussing the future evolution of the notion and its implications for library and information science research and library practices.

David Ellis is Professor in the Department of Information Studies at Aberystwyth University. He was previously lecturer and senior lecturer in the Department of Information Studies, University of Sheffield. He has a PhD and an MA in Information Studies from the University of Sheffield, and a BA in Philosophy and Politics from the University of Durham. His PhD study of the information behaviour of academic social scientists represented one of the first attempts to apply a rigorous qualitative methodology to modelling the information seeking patterns of social science researchers and was subsequently extended to studies of scientists in both academic and industrial research environments. These interests were further developed in the course of the uncertainty in information seeking project carried out in collaboration with researchers at the University of Sheffield and the University of North Texas. Professor Ellis has published extensively in the information studies field, his work has been recognised as representing a distinct, substantive and methodological contribution to the fields of information behaviour and information retrieval research, and is widely cited in both. His current research interests are in the areas of information behaviour, information and knowledge management and information systems. Professor Ellis's professional activities have included service on the UK Research Assessment Exercise, Peer Review Panel for Library and Information Management, and Research Convenor of the Arts and Humanities Research Council (AHRC) Peer Review Panel for Librarianship, Information and Museum Studies. He is a member of the AHRC and the Economics and Social Sciences Research Council (ESRC) Peer Review Colleges and Research Notes Editor of the International Journal of Information Management.